Do you need a bus ticket in Gurugram? Buy in the app on your mobile phone | spcilvly

People in Gurugram can now book and buy bus tickets from the convenience of their mobile phones using the Gurugaman app, officials aware of the matter said on Monday.

Gurugram receives an average of up to 90,000 passengers a day.  (Parveen Kumar/HT Photo)
Gurugram receives an average of up to 90,000 passengers a day. (Parveen Kumar/HT Photo)

On October 4, Gurugram Metropolitan City Bus Limited launched an in-app off-board ticketing system, allowing first-time users to book a bus ticket for a desired route anytime and from anywhere without even get on the bus.

To book a bus ticket remotely, one needs to enter the origin and destination locations in the app, which will display all the buses on that route throughout the day, and then pay using UPI or Paytm.

After purchasing a ticket, the user can board any bus on that route and enter the bus registration number in the app. “The ticket will be validated or exchanged automatically once the user enters the license plate of the bus they boarded. A passenger can also use the QR code on the bus driver’s electronic ticket vending machine to redeem or validate a ticket. The ticket will become invalid once the journey is completed,” said a senior GMCBL official, who asked not to be identified as he was not authorized to speak to the media.

The official said that both modes are easy to use.

According to officials, if a remotely booked ticket is not used by midnight on the day of booking, it will become null and void because it is non-refundable.

Kunal Saini, a resident of Farrukh Nagar, said the remote ticketing system is easy to use and convenient for someone who travels almost daily.

“I travel from Huda city center using the GMCBL bus service. It has been working perfectly up to this point. However, I have been having trouble getting tickets from the ETMs due to network issues,” he said.

“The remote ticketing system is very convenient,” said Yash Kumar, a banker who lives in Sector 28. “Earlier, bus passengers like me had to navigate the crowded bus to reach the driver and buy a ticket. The new system saves time and effort,” he added.

GMCBL officials said the remote ticketing system was developed by Delhi Integrated Multi-Modal Transit System Limited (DIMTS), which manages GMCBL’s routes and infrastructure in Gurugram and Faridabad.

It was launched after a month of successful testing, according to Jitender Garg, joint executive director of GMCBL. “We will continue to improve the service by increasing digitalization to make it easier for the passenger and to reduce the pressure on the bus staff, especially the conductor, something that the remote ticketing system is currently doing,” Garg said.

GMCBL’s ticketing system has been digitized with the help of Paytm’s e-ticketing machine, which allows passengers to pay through UPI, and replaced the manual ticketing system that involved issuing tickets of punched paper to passengers.

Garg said the next goal is to integrate the National Common Mobility Card with the GMCBL ticketing system to make the city’s public transport smoother and well connected with the public transport system elsewhere in the country. “It may take some time, but we will surely execute the plan,” he said.

The National Common Mobility Card will allow users to travel on various modes of public transport, such as buses, subways, trains and even parking lots, as well as pay tolls, make retail purchases and withdraw money.

GMCBL currently operates 25 routes in Gurugram, with 158 buses departing from Sector 10A depot, and 12 routes in Faridabad, with 50 buses departing from Sector 52.

Gurugram receives an average of up to 90,000 passengers a day.

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